Symphoniq Announces TrueView OWA Diagnostics

Product is the first to use live transactions to manage the performance of Outlook Web Access for Microsoft Exchange.

PALO ALTO, California, January 31, 2005 — Symphoniq™ Corporation, a new company created by the founders of NetIQ to harness the real user experience to manage Web application performance, today announced TrueView™ Outlook Web Access (OWA) Diagnostics. The product monitors all live OWA transactions to help IT better manage Outlook Web Access performance. It monitors all transactions, flags unacceptable performance, and pinpoints the servers that are causing the problems.

"Microsoft Exchange Server is the most common mission-critical enterprise application in the world; thousands of companies count on Exchange to carry out their core business. Close to 50% of Microsoft Exchange users are also regular users of Outlook Web Access, and most of these frequently encounter performance problems that have serious consequences for workplace productivity," said Al Liebl, an analyst at META Group. "These problems are difficult to detect using standard Exchange monitoring tools."

According the Radicati Group, over 40 million corporate employees depend on Outlook Web Access to carry out their jobs.

Gartner analyst Mark Fabbi describes the importance of performance for enterprise applications: "As broadband connections become the norm, Web pages that do not appear immediately may never be seen by frustrated users that choose to opt out; this affects internal productivity or, more importantly, user satisfaction and ability to transact business. In this case, slow pages equate to aborted transactions that can have disastrous implications."

Symphoniq's patent-pending TRUE technology detects Outlook Web Access performance problems such as slow page load times or HTML rendering errors, and provides actionable information to IT in real-time, including pointers to the users and emails affected, and the servers and machines involved in the problem.

The key features of TrueView Outlook Web Access Diagnostics include:

• The Real User Experience: TrueView OWA Diagnostics monitors every transaction for every user. Actionable Data: TrueView OWA Diagnostics lets IT set customized thresholds and alerts, down to the level of individual emails and Exchange servers, and drill down to specific and actionable data including user response time, IP address, network latency, server response time, and the specific servers and machines involved. Business Groups: TrueView OWA Diagnostics enables IT to set up "Business Groups" to more closely monitor specific folders, users, or even individual emails or files. For example, IT could set up an "Executive" Business Group to monitor the email performance of the company's top executives and send email or pager alerts whenever they encounter problems.
• Transparent to End-users: The end-user is never required to download plug-ins or Java applets and TrueView does not require any manual changes to HTML code.

TrueView Outlook Web Access Diagnostics is part of the Symphoniq TrueView suite, which provides a complete end-to-end solution for managing Web-enabled applications by relating the real end user experience to specific tiers, servers, and machines within an organization's Web application infrastructure. Licenses start at less than $10,000.

About Symphoniq Corporation

Symphoniq Corporation (www.symphoniq.com) created the patent-pending TRUE™ (The Real User Experience) monitoring technology to track real responses times from the browser to the back-end. Symphoniq's TrueView product suite simplifies the complexity of managing Web applications and services. Based on the TRUE technology, TrueView analyzes end-to-end performance, making it easy to find and fix problems and bottlenecks. Since 1990, Symphoniq's executive team has delivered innovative solutions for managing enterprise environments, first by founding EcoSystems, then NetIQ (NASDAQ:NTIQ). Leading companies from Fortune 500 to Web 2.0 use TrueView to rapidly diagnose Web disruptions, plan Web infrastructure improvements, reduce operational costs and improve customer satisfaction.

Symphoniq^®, TRUE and TrueView are trademarks of Symphoniq Corporation and may be registered in the US Patent and Trademark Office and in other countries. All other trademarks and registered trademarks are the property of their respective owners.