Symphoniq Corporation Announces TrueView J2EE Diagnostics

New systems management software lets companies manage Web-enabled J2EE applications by tracing performance issues back to individual servers, method calls, and SQL queries.

PALO ALTO, California, January 31, 2005 — Symphoniq™ Corporation, a new company created by the founders of NetIQ to harnesses the real user experience to manage Web application performance, today announced the latest addition to the TrueView™ product suite, TrueView J2EE Diagnostics.

TrueView J2EE Diagnostics monitors and improves the end-to-end performance and availability of Web-enabled J2EE applications. Symphoniq's unique approach lets IT organizations find and fix user-visible performance problems faster by x-raying the J2EE infrastructure and identifying the specific components and bottlenecks that bogged down an individual user transaction. TrueView J2EE Diagnostics provides easy, affordable, automated problem diagnosis in less than a day.

"Simply alerting IT when users experience problems isn't enough," said Hon Wong, CEO of Symphoniq. "IT needs tools that provide actionable information about the infrastructure, like which servers, method calls, and SQL queries are bogging down page response times."

Unlike other J2EE monitoring products, TrueView J2EE Diagnostics operates on-demand, and is only triggered when TrueView detects a user-visible problem. This on-demand activation eliminates unnecessary overhead, and allows IT organizations to monitor every user and every URL in a production setting.

Once TrueView detects a user-visible problem, TrueView J2EE Diagnostics identifies which servers or components are involved, visually indicating the amount of time spent at each tier to help pinpoint hotspots within the application infrastructure. The product bridges the gap between business owners, IT personnel, and application developers by tying problems related to specific users and lines of business to specific servers, applications, program methods, database activities, and SQL statements.

The key features include:

• The Real User Experience (TRUE): Detailed performance data on specific real user transactions
• End-to-end performance: Tier-to-tier breakdowns that show which tiers and servers represent the hotspots and bottlenecks within the J2EE infrastructure
• Actionable information: IT can drill down to actionable data including user response time, IP address, network latency, method calls, SQL queries, and the specific servers and machines involved
• No changes to source code: TrueView J2EE Diagnostics is invisible to the end-user, and does not require any changes to application source code

TrueView J2EE Diagnostics is part of the Symphoniq TrueView suite, which provides a complete end-to-end solution for managing Web applications by relating the real end user experience to specific tiers, servers, machines, and J2EE components within an organization's Web application infrastructure.

About Symphoniq Corporation

Symphoniq Corporation (www.symphoniq.com) created the patent-pending TRUE™ (The Real User Experience) monitoring technology to track real responses times from the browser to the back-end. Symphoniq's TrueView product suite simplifies the complexity of managing Web applications and services. Based on the TRUE technology, TrueView analyzes end-to-end performance, making it easy to find and fix problems and bottlenecks. Since 1990, Symphoniq's executive team has delivered innovative solutions for managing enterprise environments, first by founding EcoSystems, then NetIQ (NASDAQ:NTIQ). Leading companies from Fortune 500 to Web 2.0 use TrueView to rapidly diagnose Web disruptions, plan Web infrastructure improvements, reduce operational costs and improve customer satisfaction.

Symphoniq®, TRUE and TrueView are trademarks of Symphoniq Corporation and may be registered in the US Patent and Trademark Office and in other countries. All other trademarks and registered trademarks are the property of their respective owners.