Symphoniq Announces TrueView BusinessPulse

New product analyses large volumes of end-to-end response-time data to provide business-centric information about Web performance for all levels of the organization.

LAS VEGAS, Nevada, May 2, 2005 — Symphoniq™ Corporation, created by the founders of NetIQ™ to manage Web application infrastructure, today announced the addition of BusinessPulse™ to its TrueView™ Web Management Suite. Symphoniq will demonstrate BusinessPulse in the Performance Pavilion at Interop, May 3-6 in Las Vegas, booth number 449-15.

The company will also demonstrate how they used BusinessPulse to quickly implement Apdex™ reporting using end-to-end response time monitoring data. (See accompanying release).

According to a recent poll conducted by Gartner, end-to-end monitoring is rapidly becoming a priority for IT managers.

"This is because poor performance can be so expensive, and, hence, these tools are looked at as proactive measures to enable IT personnel to remediate issues before they manifest themselves in outages of mission-critical applications," said Cameron Haight, research vice president at Gartner¹.

One emerging standard for end-to-end monitoring is real user, or "passive," monitoring.

"Desktop or client-based passive monitoring seems to be also growing in interest because many of the advantages to this approach counteract the downsides of synthetic transactions," said Haight. However, the large volumes of data generated by real-user monitoring can be daunting. "Eight years ago a typical large Web site might consist of 10,000 to 20,000 pages. Today it's not uncommon for large sites to weigh in at millions of pages. Often, these aggregate content from a wide range of sources, including outside the data center," said Gartner analyst Ray Valdes. "Managing the infrastructure that runs these sites has reached a level of complexity that requires a new approach."

BusinessPulse lets an IT organization view their entire Web application infrastructure based on TrueView's end-user response-time data. It includes both preset and customizable reports that perform the sophisticated performance analysis required to manage the enormous websites that are common today. BusinessPulse reports provide actionable information for people at every level of the organization. For example, IT administrators gain the exact information needed to pinpoint and fix application infrastructure problems, both inside and outside the datacenter, while executive management can see how the Web is affecting business processes or look at overall resource allocations.

"The complexity that characterizes today's Web application infrastructure is beyond that of any computing system created to date. With BusinessPulse, we have automated the process of debugging application problems using our 20 years of experience with managing complex systems. BusinessPulse gives IT exactly the information they need to find and fix the right problem based on the best practice available," said Symphoniq CEO and NetIQ founder, Hon Wong. "It also gives executive management the information they need to oversee the business-side impact of the Web infrastructure.

BusinessPulse takes data from TrueView as it monitors all user transactions, gathering information about response time as the user transactions progress through the application infrastructure. When the system senses a threshold violation at any leg of the journey, it notifies the TrueView server to begin recording. Because BusinessPulse measures specific legs of the journey end-to-end, it shows IT exactly where to look when problems occur.

Pricing and Availability

Existing customers will receive BusinessPulse as part of their licensing agreement. New customers will receive BusinessPulse as part of TrueView Web Diagnostics, TrueView J2EE Diagnostics and TrueView OWA Diagnostics. BusinessPulse will ship in June.

About Symphoniq Corporation

Symphoniq Corporation (www.symphoniq.com) created the patent-pending TRUE™ (The Real User Experience) monitoring technology to track real responses times from the browser to the back-end. Symphoniq's TrueView product suite simplifies the complexity of managing Web applications and services. Based on the TRUE technology, TrueView analyzes end-to-end performance, making it easy to find and fix problems and bottlenecks. Since 1990, Symphoniq's executive team has delivered innovative solutions for managing enterprise environments, first by founding EcoSystems, then NetIQ (NASDAQ:NTIQ). Leading companies from Fortune 500 to Web 2.0 use TrueView to rapidly diagnose Web disruptions, plan Web infrastructure improvements, reduce operational costs and improve customer satisfaction.

Symphoniq®, TRUE and TrueView are trademarks of Symphoniq Corporation and may be registered in the US Patent and Trademark Office and in other countries. All other trademarks and registered trademarks are the property of their respective owners.

NOTES:

¹Gartner Report. 4/18/05. "Poll Reveals Buying Preferences for Availability and Performance Monitoring". Debra Curtis, Cameron Haight, Raymond Paquet.