IT Pros Prove They Can Troubleshoot Complex Web Application Failures in Five Minutes or Less

TrueView end-to-end monitoring software automates diagnosis of Web failures – replaces trouble tickets and triage teams with a simple point and click process

PALO ALTO, Calif., Oct. 24, 2005 — Proving that troubleshooting Web failures should take minutes not weeks, almost 50 IT experts isolated Web infrastructure problems in times ranging from 19 seconds to four minutes during the TrueView™ Challenge at BEAWorld, Santa Clara.

Contestants used Symphoniq's® TrueView end-to-end Web management system to review thousands of potential hotspots. TrueView's holistic approach, gave them an overview of the entire Web infrastructure that allowed them to immediately spot trouble where it occurred anywhere in the infrastructure, both inside and outside the data center.

"The Web infrastructure includes hundreds of "moving parts" and any one of them can be changed without notice or otherwise go wrong at anytime. As a result, troubleshooting Web failures can easily take a team of IT experts days or weeks of concerted effort. It's interesting to see a single IT professional pinpoint a specific error in less than a day," said Rich Burton, a Global 500 system management expert with Core Systems Group.

The Web infrastructure's far-flung components include networks, load balancers, servers, databases, and applications. Finding a faulty component – which can be hardware or software either inside or outside the data center – often takes days, even weeks, as various specialists review the parts of the system in their area of expertise.

Symphoniq conducted the TrueView Challenge at BEAWorld 2005 to demonstrate that troubleshooting Web disruptions can take five minutes or less. The company challenged conference attendees to trace Web problems to the specific method call or SQL query that caused them.

Almost 50 IT professionals took the challenge. On average, contestants, who had never seen or used TrueView before, traced problems their source in only 77 seconds. The winner completed the challenge in a remarkable 18.72 seconds.

About Symphoniq Corporation

Symphoniq Corporation (www.symphoniq.com) created the patent-pending TRUE™ (The Real User Experience) monitoring technology to track real responses times from the browser to the back-end. Symphoniq's TrueView product suite simplifies the complexity of managing Web applications and services. Based on the TRUE technology, TrueView analyzes end-to-end performance, making it easy to find and fix problems and bottlenecks. Since 1990, Symphoniq's executive team has delivered innovative solutions for managing enterprise environments, first by founding EcoSystems, then NetIQ (NASDAQ:NTIQ). Leading companies from Fortune 500 to Web 2.0 use TrueView to rapidly diagnose Web disruptions, plan Web infrastructure improvements, reduce operational costs and improve customer satisfaction.

Symphoniq®, TRUE and TrueView are trademarks of Symphoniq Corporation and may be registered in the US Patent and Trademark Office and in other countries. All other trademarks and registered trademarks are the property of their respective owners.