SaaS

Software as a Service (SaaS) delivery is becoming more pervasive as companies look to shift application overhead (management, maintenance) to third party providers. This enables the company to reduce their costs for the service as they don't need to invest in infrastructure or IT staff to manage the application. In addition, economies of scale allow SaaS vendors to lower their overall incremental cost for each additional customer being serviced.

This reduced cost comes at a price. Because the SaaS vendor now owns the responsibility for application development, hosting, and operations, the customer's IT staff no longer has the ability to manage and monitor application delivery. This puts internal IT in the position of being accountable for service levels to the business unit, while having very little control or oversight into how the SaaS services are being delivered.

With TrueView, IT is put back in the driver seat. By detailing the performance of every tier participating in the SAAS application – server, network, and browser – for every single request, you can isolate performance problems wherever they exist. TrueView shows you how your SaaS vendor's software is performing so you can manage your SLAs, and hold the right party responsible if performance degrades.