Major fashion house and e-retailer troubleshoots Web bottlenecks 97% faster

Despite having deployed a wide variety of Web analytic and systems management tools, including WebSideStory's HitBox, Ipswitch's WhatsUp Gold, and Quest Software's Spotlight, the primary way the IT team for this e-tailer discovered Web site performance problems was from customers and partners.

Compounding this challenge was the time and effort required to trace the cause of specific issues, especially for third-party content and other problems outside the data center. In one case, it took five weeks to track down a third party issue that caused significant revenue losses.

The team knew they needed a way to automatically detect when end users were experiencing performance problems and to find and fix those problems quickly.

While other tools offered bits and pieces of the solution, only TrueView offered the ability to detect each user-visible performance problem and trace it back to its source, inside or outside the data center.

In the case of the third party issue which had cost so much time and money, using TrueView would have allowed them to detect, diagnose, and determine that the issue stemmed from a third party vendor in less than a day.